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Residents Air Frustration With Lack of Communication and Excessive Fees

by Guest May 6, 2013

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Residents were sent new coupon books in November with new banking information. Residents Arthur and Billie Cook insist that they were out of the country and did not get theirs, therefore their payments were rejected. Please note that the HOA cannot respond to the resident’s inquiry once it is in the attorney’s hands.

By: Billie Cook

Residents of the Woodlands:

We are Section 1 residents who have lived here almost 30 years. Why do we pay our monthly homeowner’s assessment to the WHOA who then takes our money and spits in our face?

We tried to keep the following situation low key, but when we received another attorney’s letter, that made our blood boil.

In the past, if you ever had a problem with anything, you could talk to someone and resolve the issues. Not now. That is why we decided to make it public and send a letter to the Attorney General’s office and let them look at this outrageous behavior from a Homeowners Association.

Due to travel, we often paid our assessment, $134.00, each month online. This year while we were overseas, both our January and February payments were rejected by their site. Unbeknownst to us, they had changed banks and closed their previous account. Thus we could not pay.

For almost 30 years in the same house, in good standing, we were flabbergasted upon our return Feb 28, to find an Attorney’s threatening recovery letter. We telephoned immediately and could only reach a machine. It took three days for a callback and the caller could not advise us.

Immediately we paid the past due Jan and Feb and sent them a letter advising them.

Now they are hounding us for attorney’s fees and late notices. Plus, adding insult to injury, they have not applied our payment to Jan and Feb taking out attorney’s fees instead.

The following letter was sent to Alan Sloane, Patti Fox and Sara Jane Rose, however, we have received no reply.

Click to make larger

To date we have been charged $75.00 in late fees. $311.00 in Attorney fees including two certified letters. We have paid all of our dues, although they have taken the attorney fee out of the dues and now want to charge more late fees…. and the meter keeps running.

How many other residents have had this heavy-handed rulings from OUR so-called Association?

If you have had a bad experience with them, or their attorneys contact:

Pam Bondi
Florida Attorney General
Tallahassee FL 32399
Please send a copy to me

Our letters to the board remain unanswered two months later with no apologies nor acknowledgement.

Regards,
Billie and Arthur Cook
agc4@bellsouth.net